Returns & Refunds Policy

At Fragancia Perfumes, customer satisfaction is important to us. We want you to shop with confidence, and we are here to help if something is not right with your order.

🔁 Return Window

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

📦 Eligibility for Returns

To be eligible for a return, your item must be:

• Sealed
• Unused and unworn
• Undamaged
• In its original packaging

You will also need proof of purchase (order confirmation or receipt).

🚨 How to Start a Return

To start a return, you must contact us first at:

📧 sales@fragancia.co.uk
📱 WhatsApp: +44 744 232 1821

Please note:
Returns must be approved before sending items back.
Items sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on where to send your parcel.

❌ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used perfumes
• Sale or discounted items (if applicable)
• Gift cards

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Damaged
• Defective
• Or incorrect

Please contact us immediately so we can resolve the issue.

We will offer either:

• A free replacement, or
• A full refund

🔄 Exchanges

The fastest way to get the item you want is to return the original product and place a new order once the return is accepted.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Or processed as an exchange (if requested)

Processing time: 3–5 working days after approval

Please note it may take additional time for your bank or payment provider to process the refund.

🇪🇺 European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Your item must still meet the same return conditions listed above.

📩 Contact Us

If you have any questions about returns or refunds, you can contact us:

📧 Email: sales@fragancia.co.uk
📱 WhatsApp: https://wa.me/447442321821

⏳ Late or Missing Refunds

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.